lotus dewa Casino & Sportsbook Data Care
This page describes what we collect when you use lotus dewa and how we keep that data protected. We at lotus dewa take your privacy seriously. When you open an account, deposit funds via DANA or e-wallet, or place a bet on Liga 1 matches, we collect information needed to verify your identity, process your payment, and deliver our service.
Our commitment is straightforward: we collect only what we need, we store it securely, and we share it only with processors who help us run the platform. This policy explains our practice in plain language.
What We Collect and Why
We collect your name, email, phone number, and date of birth when you register on lotus dewa. We ask for a government ID (KTP, passport, or driver's license) to verify your identity before you can deposit or withdraw. We also collect your payment details—bank account number, e-wallet identifier, or virtual-account reference—to process your transactions.
When you use lotus dewa, we log your IP address, device type, and browser information. We record which games you play, which football markets you view, and how long you stay on the platform. We do this to detect fraud, prevent account abuse, and improve our service.
How We Use Your Data
We use your personal information to verify your account, process your deposits and withdrawals, and comply with anti-money-laundering rules. When you deposit via GoPay or e-wallet, we share your transaction details with those payment providers and our acquiring bank. When you withdraw, we may ask for additional documents to confirm your identity—this is standard practice in our industry.
We use your activity logs to detect suspicious behaviour, such as multiple failed login attempts or unusual betting patterns. We also use anonymised data to understand how users interact with lotus dewa, so we can improve game loading times and add new football markets.
Third-Party Processors
Our servers are hosted by cloud providers whose data centres may sit outside Indonesia. Your data may be processed in Singapore, the Philippines, or other supported jurisdictions. We use payment gateways operated by licensed banks and e-wallet companies. We also work with identity-verification services to confirm your KTP or passport details.
All processors sign data-protection agreements with us. They are not allowed to use your data for their own marketing or to share it further.
Your Rights
You have the right to request a copy of the data we hold about you. You can ask us to correct inaccurate information or delete your account and associated records, subject to legal retention requirements. To exercise these rights, contact our support team via email or the contact form on lotus dewa.
If you believe we have mishandled your data, you may lodge a complaint with the relevant data-protection authority in your jurisdiction.
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences on lotus dewa. We do not use cookies to track you across other websites. Our analytics service records page views and button clicks to help us understand which features are most used.
You can disable cookies in your browser settings, but some features of lotus dewa may not work properly without them.
Service Availability and Data Retention
We at lotus dewa retain your account data for as long as your account is active. After you close your account, we keep records for seven years to comply with financial regulations. We delete cookies and temporary logs after 90 days.
Our services are available only where local law permits. If you access lotus dewa from a jurisdiction where online gaming is prohibited, we may suspend or close your account. We encourage you to verify the legal status of online entertainment in your region before opening an account.
Key takeaways
- We collect your name, ID, and payment details to verify your account and process transactions.
- We share data only with payment processors and compliance partners under strict agreements.
- You can request a copy of your data or ask us to delete your account.
- Our servers may be located outside Indonesia; all processors are bound by data-protection rules.
- Contact our support team if you have questions about how we handle your information.
Contact lotus dewa
If you have questions about this privacy policy or how lotus dewa handles your data, reach out to our support team. We respond to data-protection inquiries within 14 days. You can contact us via email, the in-app chat, or the contact form on our website. Our team speaks English and Indonesian.
This policy was last updated in 2025. We may update it if our practices change. We will notify you of material changes by email or by posting a notice on lotus dewa.